Tech News

Google seems to be concerned with improving the user experience in Gmail and sometimes upgrading your browser can really speed up web applications like Gmail, especially when you are using Internet Explorer.

I happened to open Gmail in Internet Explorer 6 and I noticed a message that invited me to "get faster Gmail".


Google didn't recommend to install Firefox or Chrome, like it did in other cases, but it suggested to install IE7. "We noticed that your current browser, Internet Explorer 6, is out of date. In order to improve your Gmail experience, we suggest that you upgrade your browser to a faster Gmail supported browser that works on Windows."


Upgrading to Internet Explorer 7 is a good tip, but I was surprised to see that Google sends users to a customized version of IE7 that includes Google Toolbar and changes your homepage to google.com. Downloading additional toolbars should be optional and it has nothing to do with Gmail's performance. What's more, the customized package includes outdated versions of IE7 and Google Toolbar from 2006.

A similar page from Gmail's help center explains that you can "make Gmail run an average of twice as fast" by installing IE7, Firefox 3 or Chrome. Google links to the official homepage of Mozilla Firefox, instead of recommending a customized version.

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The plugin is compatible with most modern browsers and has been tested with Firefox 2+, Safari 3+, Opera 9 and Internet Explorer 6 & 7.

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I hate going to the post office in the town next to mine. Every time I go, they look for a reason not to ship my package. "Too much tape!" "Not enough tape!" "There's a logo!"

On the other hand, I really enjoy the few times I have something weird to ship fast... and I bring it to Fedex. The guy at the desk has a totally different approach. He's not looking for a reason to say no, he's looking for an opportunity to say yes. "Here's some tape, we'll just add it right here..."

The obvious reason is that the person at this post office has no incentive to make a sale. Okay, fine. But why doesn't she? Why is it okay to have employees in any organization who look for a no? It turns out that the post office in my little town has a few yes men, people who look for a reason to ship my package even though they work for a big government bureaucracy.

The same thing happens with the tech crew before I give a speech. About 75% of the time, the lead tech guy (it always seems to be a guy) explains why it's impossible. Impossible to use a Mac, impossible to use the kind of microphone I like, impossible to use my own clicker, etc. And then, the rest of the time, using the same technology, the producer asks, "how can I help make this work for us?" and everything is about yes, not no.

I don't think it should matter whether or not you're trying to make a profit. If you're out to provide a service, or organized to deliver a product, then look for a yes. At every interaction.